Susan Thomas, MPS is an experienced mediator, leader, trainer, and conflict-resolution professional with more than 30 years of experience serving children, families, organizations, and communities. She currently serves as Alternative Dispute Resolution Director and Court Mediator for the 19th Judicial Circuit, providing family, dependency, and county mediation services.

Susan brings extensive experience facilitating negotiations, resolving conflict, strengthening communication, and helping individuals and organizations develop practical solutions to complex challenges. Her background includes court-connected mediation, unified family court services, youth and family advocacy, crisis intervention, counseling, case management, training, and quality assurance.

Throughout her career, Susan has developed and delivered professional training and workshops addressing active listening, problem-solving, crisis intervention, domestic and workplace violence, customer service, and change management. She has also supervised staff and volunteers, developed quality assurance systems, evaluated organizational performance, and implemented training programs designed to improve service delivery.

Susan is a Florida Supreme Court Certified Dependency, Family, and County Mediator. She holds a Master of Professional Studies in Human Relations, earned with distinction, from the New York Institute of Technology and a Bachelor of Science in Psychology from Florida State University. Her multidisciplinary experience and commitment to collaboration provide a strong foundation for effective mediation, leadership, and community engagement.